All knowledgebase articles (Articles related to troubleshooting specific problems.) /1/ /dssv7jdss-unable-to-connect-to-hw-raid-using-megaraid-storage-manager-msm-software_2861.html Please make sure that you are using a version of MSM software which is tested to work with our products and is listed below. Login details for accessing MSM or Avago Management is: Username: raid Password: raid For DSS V7 ver. up57: ... Troubleshooting/Hardware/Hardware RAID problems Tue, 08 Aug 2023 11:43:51 +0000 /jdss-dss-v7-jumbo-frames_121.html Additional information: product name: JovianDSS / DSS V7 product version: all / version build: all / version Problem: When trying to set the MTU value of 9000, it claims it's a wrong value. Symptoms: Errors or messages: Trying to... Troubleshooting/Software/Network problems Thu, 27 Aug 2020 10:03:47 +0000 /while-booting-dss-hangs-at-59-percent_1743.html Solution: 1. Boot with rescue mode You need to press "Tab" button at the screen where you choose 32/64 bit mode or RUN SOFTWARE INSTALLER : a) (THIS STEP IS NOT NECCESSARY): to verify what causes the freeze during boot up, modify the line... Troubleshooting/Software Tue, 07 May 2019 10:33:29 +0000 /dss-and-joviandss-samba-wannacry-vulnerability-cve-2017-7494_2891.html Open-E has fixed vulnerability CVE-2017-7494 in the following versions: - DSSv7 up60 (released 9th June 2017) - JovianDSS up20 (to be released June/July 2017) Troubleshooting/Software/SMB problems Thu, 18 Jan 2018 09:52:15 +0000 /adaptecmicrosemi-storage-manager-(asm)-access-in-dss-v7-up60_1573.html 1 - Adaptec/Microsemi controllers maxView Storage Manager v2.03.22476 is required. 2 - Change the default password for the Adaptec Storage Manager to gain read/write access. To do this, Login to the DSS V7 webGUI, and navigate to SETUP -> H/W... Troubleshooting/Hardware/Hardware RAID problems Thu, 18 Jan 2018 09:48:29 +0000 /slow-smb-performance-with-macos-x-clients-while-afp-performance-is-good_2911.html PROBLEM: Slow SMB performance with MacOS X clients while AFP performance is good EXAMPLE: With MacOS X clients (OS version 10.12.6) there is a significant speed differences between AFP and SMB. With AFP up to 780MB/s, while... Troubleshooting/Software/SMB problems Thu, 07 Sep 2017 11:50:57 +0000 /starting-cluster-manually-in-local-mode-after-failure-of-a-node_2721.html There is a possibility to start cluster in a "local" mode, serving data from one working node exclusively. Once your DSS node-b [or node-a, for that matter] goes down, working node will automatically switch itself into "source" mode, changing its... Troubleshooting/Software/Auto Failover Fri, 12 May 2017 13:03:03 +0000 /how-to-configure-socomec-(net-vision)-ups-via-ethernet-smart-card-(wwwsocomecch)_2841.html 1. 1. Find out the UPS IP address from the DHCP server. (in this how-to : 192.168.0.156) 2. 2. Go to the UPS WEB GUI http:// 192.168.0.156 address: default user name: admin password:... Troubleshooting/Hardware/Miscellaneous Wed, 08 Mar 2017 18:04:19 +0000 /how-to-generate-lsi-raid-controller-logs_2003.html Download the small update from our FTP and install it in the DSS GUI in Maintenance > Software update then reboot the server. After that you can go to the Console, press CTRL+ALT+W and select "generate lsi logs". Logs are available for download... Troubleshooting/Software/Updates Wed, 21 Dec 2016 19:59:59 +0000 /dss-v7-how-can-i-properly-expand-a-nas-or-iscsi-volume-in-a-clustered-environment_2811.html Question: NAS share has become too small, currently it has 15TB, needs to be expanded to 25TB. Customer has 59TB of available / unused space. Is it possible to increase a volume during operation? Or does a new volume have to be created and share... Troubleshooting/Software/NFS problems Wed, 30 Nov 2016 16:52:32 +0000 /how-to-connect-xenserver-7-to-the-dss-v7-_2801.html PROBLEM: rc.local script is not supported on version 7 of xenserver, I cannot add iptables rule at startup SOLUTION: Go to the Xenserver CLI - command line interface. Execute this two commands: # chmod u+x /etc/rc.d/rc.local # systemctl start... Troubleshooting/Software/Xenserver Wed, 30 Nov 2016 15:51:58 +0000 /no-failover-during-lsi-raid-controller-reset_2761.html PROBLEM: No failover when LSI/Avago RAID controller resets Controller ID: 0 Controller encountered a fatal error and was reset EXPLENATION: Failover in DSS V7 reacts (moves resources to the remote node) on... Troubleshooting/Hardware/Hardware RAID problems Wed, 10 Aug 2016 13:22:15 +0000 /how-to-fix-the-issue-with-non-detected-intel-x540-0-at2-10-gigabit-ethernet-controller_2771.html NOTE: This solution is for DSS V7 system This issue was observed on some Supermicro motherboards: NIC is not visible in DSS for configuration, but the driver is loaded and card information can be seen. To fix it, enter BIOS > "Advanced... Troubleshooting/Hardware/Miscellaneous Wed, 10 Aug 2016 13:18:37 +0000